Straight Talk®: Resolving Conflicts
The third Straight Talk® workshop teaches leaders and managers how to resolve conflicts productively - before they create pain and expense for the organization. You'll gain insight into the dynamics of conflict and how to use Straight Talk® to break the conflict cycle. Using case studies, you'll discover the most effective strategies for resolving conflicts quickly. Participants learn:
- The productive value of conflict
- How to minimize inter-personal conflict
- The importance of addressing conflicts early on
- How to identify assumptions
- How to defuse personal tensions by focusing on assumptions
- How to resolve conflicts productively using the "chain of resolution"
Please visit Straight Talk® for more details.
Audience:
Leaders, managers, work groups and teams
Length of workshop:
2-4 hours
Materials provided:
Workbook, password access to online tools.